Sunflower Organization
Share your feedback with us
This is where people in the communities we work with can tell us about our services and our staff — a complaint, a suggestion, a question, or thanks. A member of our team reads every message.
You do not need an account. Leaving your name and contact details is optional.
What you can send us
A complaint
Something went wrong: a service was not delivered, was delivered badly, or you were treated unfairly.
A suggestion
An idea for how we could do things better.
A question
About a programme, who is eligible, a distribution, or where to go for help.
Thanks
Something that worked well. It helps us know what to keep doing.
Reporting misconduct
You can also report exploitation, abuse, fraud or any misconduct by someone working with us. Your report will be handled with care and confidentiality.
What happens after you send it
- 1
We receive it
You get a reference number and a tracking code straight away. Keep the code to follow up.
- 2
A team member follows it up
Your feedback is reviewed and passed to the person who can act on it.
- 3
You can see the outcome
Use your tracking code to see progress and replies. If you left contact details, we may contact you.
Your privacy
- You can send feedback without giving your name.
- Your details are seen only by the feedback team and are never published.
- Sending feedback will never affect the assistance you receive.